Wednesday, May 1, 2013

In Spite Of This, I Will

As I prepared to speak to you this morning I was reminded of a fable that I had come across many years ago. It basically talked about how God had given a man the task of pushing a stone up a mountain. This has nothing to do with the Greek mythological tale of King Sisyphus who was given the onerous task of pushing a stone up a mountain for eternity by the gods because he had tricked them and cheated death. In this story, God had told a man to push a stone up a mountain. He tried it, kept at it day in and day out; he would reach the top of the mountain and just when he tried to push it over the top, it would slip back and fall down. He would then come back and try all over again with no success. One day he threw up his hands and said, "God, this is not happening. You want me to push this stone over the mountain and I cannot do it." God replied, "I never asked you to push the stone over the mountain. All I asked you to do was to push the stone up the mountain. That was the whole idea. Look at yourself now. You've got wonderful muscles on your legs, hands and body; you've become a persistent person; you've managed to build up stamina and resources that you never had before. That was the whole purpose in asking you to do it."

 

That's an interesting story and it makes an interesting point. Sometimes we look at obstacles as times to throw in the towel and say, "This is not happening. It is not what I ought to be doing. Maybe it's a sign from God that I've got to make a change." But maybe it's also a time when you and I are being strengthened in the process for something down the road. Maybe we're being taught perseverance; maybe we're being taught how to not give in to failures that often come through our lives and are par for the course.

 

When we look at our own lives, maybe you didn't get an expected increment or promotion or even a good appraisal. You see that as an obstacle in your path and you think, "Is this a sigh? Is it time to leave? Is it time to make a change?" I thought to myself that maybe it might be a good time to put this thought in you that obstacles and reverses may not be signposts to quit. They could be motivators to press on. We tend to see obstacles and reverses as signposts to quit, thinking that the circumstances are all stacked against me and maybe it's time I quit and moved on to something else that is less difficult.

 

I was looking at the book 'HOW: Why HOW We Do Anything Means Everything…in Business (and in Life)' by Dov Seidman. As an aside, if anyone would like a copy of this book, let me know. Dov Seidman says, "You have to push on. The words 'in spite of' are very important in leadership. We need to look at things that happen and say, 'In spite of this, I will move on.'"

 

He gives an example of Madam C.J. Walker who, in 1905, started selling a scalp conditioning and healing formula. 'Madam Walker's Wonderful Hair Grower' was what she called it and she went door to door to African-American women throughout the South and Southeast United States. She was the daughter of former slaves and she had been orphaned at age 7. She was married at 14 and widowed with a child at 19. She worked doing laundry to put her daughter through school before she even thought of a new life for herself. But she says, "I got my start by giving myself a start."

 

Seidman goes on to say, "In spite of obstacles far greater than any most could imagine, Walker grew her enterprise into a company that employed over 3000 people. She became the first known African American woman to become a millionaire. Walker was fond of saying, 'I'm a woman who came from the cotton fields of the South. From there I was promoted to the washtub, from there to the cook kitchen and from there, I promoted myself into the business of manufacturing hair goods and preparations. I have built my own factory on my own ground.'" She never gave up. She never looked at obstacles in her life as things that needed to be accepted as fate and circumstances that determined her own path.

 

Seidman goes on to say, "When you look at the Mexican wave that happens at stadiums, it's always started by one person who thinks, 'Let's do a wave.' Oftentimes when he gets up to begin the wave, people around him don't really respond. If they sat down at that point, the wave would never take off. But they persist. The people around them may be obstacles, but they overcome those obstacles and finally the wave gets going. Finally those people too, join that wave.

 

"What matters is not the obstacles, but how you think about obstacles, how you approach them, and how you behave in the face of them," says Dov Seidman, "and the key is, if you don't start with the 'in spite of' disposition, you will seldom win. Our own Yuvraj Singh is such an inspiration. Diagnosed with cancer a couple of years ago, taken out of an active cricketing career, he overcame it, went through the treatment, came back for training and it's great to see him turn out for Pune Warriors. Watching a match the other day and seeing him run for a catch, I thought, "This was a man who had cancer and look at him. He's come back right to the point where he was before." He never let his circumstances determine what he was going to do.

 

George Bernard Shaw wrote, "People are always blaming their circumstances for what they are. I don't believe in circumstances. The people who get on in this world are the people who get up and look for the circumstances they want, and if they can't find them, make them."

 

Anita Bruzzess who writes many articles in different newspapers and magazines says, "There are some skills that you can learn about how to overcome obstacles:

 

1.    Outline the worst-case scenario – write it down, verbalize them. Face your fear about that obstacle.

2.   Be willing to fight. Don't just accept what happens. What else can you do to overcome the problem?

3.   Envision success. Keep your eye on the prize. Unless you can see what you want to get, you'll never get there.

4.   Shake it off. Remember that people are watching you; your boss is watching you. How are you going to face this adversity?

5.   Be realistic. If you need to back down a little bit and change your track, do it. But don't let the obstacles stop you from doing what you need to do.

6.   Get input. Clarify your problem, get ideas from other people.

7.   Invest in confidence. Read inspirational books; find out how others have faced adversity.

 

But whatever you do, don't let the obstacle stop you from being who you are and what you are meant to be doing.

 

I thought that it was so true. Sometimes the obstacles are sent to make us better people, to show us how we can find resources within ourselves and rise to meet the occasion. And yet sometimes we choose to look at obstacles as signposts that say – Quit! This is not going to work. When I think of obstacles in my life, I think that the Almighty God says to us in our Holy Book (Hebrews 13:5) "I will never leave you." That's a tremendous promise to have, that God Himself would say to us, "As you face this obstacle, know that I haven't left you. I'm with you. You are not alone."

 

Our Holy Book puts it another way. (Isaiah 40:27-30) "Don't ever say, God has lost track of me. He doesn't care what happens to me. Don't you know anything? Haven't you been listening? God doesn't come and go. God lasts. The creator of all you can see or imagine. He doesn't get tired out, doesn't pause to catch His breath, and He knows everything, inside and out. He energizes those who get tired and gives fresh strength to dropouts."

 

Beautiful words! Maybe this morning you need to hear these words. Maybe you've taken a beating this last month, you're just seeing obstacles in your path and you're wondering – Is it time to just give up and drop out? This morning I would say to you, "God is right there next to you. He energizes those who get tired and are thinking of dropping out. Don't give up. Press on and find out what it is over that mountain."

 

Let me pray with you. Almighty God, on each one of these precious ones on this call, come alongside and inspire and invigorate each one of us. Take away tiredness, energize us, give us fresh strength. If there are any on this call who are close to giving up or dropping out, strengthen them. Help them to see that You have a purpose for them even over this mountain and that You are with them and will take them over it. I pray Your strength and Your wisdom upon each one. In the name of Jesus, we pray. Amen.

 

•    Dov Seidman, "HOW: Why HOW We Do Anything Means Everything...in Business (and in Life)."
•    Madam C.J.Walker started selling a scalp conditioning and healing formula: "Madam Walker's Wonderful Hair Grower."
•    George Bernard Shaw, "People are always blaming...."
•    Anita Bruzzese, "How to Overcome Obstacles in Your Career." http://onthejob.45things.com/2009/05/how-to-overcome-obstacles-in-your.php
•    Hebrews 13:5, "I will never leave you...."
•    Isaiah 40:31," 'God has lost track of me.  He doesn't care what happens...He energizes those who get tired, gives fresh strength to dropouts.'" MSG

Wednesday, April 24, 2013

It's All Changing. Catch Up!


As I was sitting in the office reading different news reports, I focused on a report that I saw yesterday that made me sit up and take notice. It said that QWERTY, which is the keyboard that we use on our smart phones and computers and has been for the past 143 years since Christopher Sholes invented it, is getting ready to be replaced. The writer went on to say that the new keyboard called KALQ is in the process of being developed for android applications and should be available by May. The whole thrust of the article was that with a QWERTY keyboard on your smartphone, you need only use your thumbs to type. The average number of words that you can type is 20 words. With the new KALQ keyboard, they have found that two-thumb typing allows you to do almost 36 words in a minute, which is way higher. So I believe that's going to be the new change that is coming.

 

This morning, as I was looking at my QWERTY keyboard and thought that something that has been iconic for so many years, from the typewriter days of Remington in 1878, is suddenly going to disappear. It's no longer going to be sacrosanct for the typing that we do. So in that frame of mind, I began to look at other things and realized that there are many changes that are taking place around us that are slowly changing the way we think and view a lot of things.

 

A news article this morning says, "Samsung is developing some kind of a smartphone watch" and the person who was giving this news said that it seems that they were trying to flush out Apple to make a statement, because Apple has reportedly had about 100 people who have been working on the iWatch, which they are planning to release by the end of the year. Samsung itself has been working on the 'flexible display' called YOUM brand – a bracelet that you can use on your wrist or put flat. Google has been working on the Google Glass. All kinds of things that you never thought were possible are suddenly in the realm of possibility.

 

Change is happening all around us and we need to be aware of these changes or we are going to be left behind, using archaic things or language or thought in a world where information is being thrown out at such a fast pace.

 

I was reminded of Alfred Tennyson's beautiful poem, "The Idylls of a King."

The old order changeth yielding place to new,

And God fulfills Himself in many ways

Lest one good custom should corrupt the world.

 

That's happening very frequently these days. How do you keep track of all these changes? How does it affect you? Do you need to do something about it?

 

This past week we were at the Universal Business School in Karjat where we did a one-day seminar for the business students. The focus of this seminar was 'Developing Your Personal Brand'. There were 4 lectures: Handling Pressure, Loyalty, Integrity, Communication. Yet it seems like in the middle of all of these changes we tend to look at what we can hold on to. What are some things that don't change?

 

Another thing that caught my attention was the way we look at criticism. Normally when we give a negative feedback to colleagues or direct reports, we use 'The Sandwich Approach'. It means that you put something good on top, something good underneath and then the negative part of the speech in the middle. That has worked for so long because it tempers down what you are trying to say. Now current thinking is saying that doesn't work, because in the midst of 2 positives, the negative gets lost.

 

I came across 2 beautiful articles by Roger Schwarz which I would encourage you to read from the links that will be put up in the transcript later. Look at Unilateral Control Mindset and how that begins to play into the way we give feedback. The Sandwich Approach is designed to influence others without telling them what you are doing. Roger Schwarz says, "It's what we call the Unilaterally Controlling Strategy. But even that strategy is changing to a Mutual Learning approach where both people learn – the one who gives the feedback and the one who takes the negative feedback."

 

So in this quickly evolving scenario, what do you and I need to do? How do we keep up? What do we need to do about our own brands?

 

I was on the Forbes.com site today and Dorie Clark, who is just about to publish a book titled, 'Reinventing You' says, "How do you enhance your Personal Brand. He says, "There are 4 things that you can do to enhance your personal brand and to keep up with the changing times.

 

1.    Secure your domain name. Have a personal domain name so that as you begin to develop other things, you can develop your own website where people can get to know about you.

2.   Create a very robust LinkedIn profile, so that all the people you are connected with will have a really good understanding of who you are, what your skills and competencies are.

3.   Be clear about what you want to be known for. I want to be the 'go-to' person for x or I want to be the leader for y. But you need to be very clear in your own mind, what you want to be known for.

4.   Get on Twitter. Now this I've had trouble doing. This forces you to communicate with 140 characters, but it's great ad value and it also makes you disciplined.

 

In this currently fast-moving world where everything seems to be changing, what is it that we need to do to be relevant with our times.

 

Leo Tolstoy said, "Everyone thinks of changing the world, but no one thinks of changing himself." So true! When we think of changing ourselves, then the world gets changed. But sometimes this can be a scary concept; everything is changing and there is nothing solid. It's like being in the sea with its storms and waves and then being able to see the lighthouse and realize that that is stable. In the midst of all of this, for me, God is stable. He's the one who gives us our stability.

 

I love a song that was written many years ago that says:

 

Be still my soul, the Lord is on your side,

Leave to your God to order and to provide;

In every change, He faithful will remain.

 

So friends, as you look at your lives and see the changes around and think, "What do I need to do to enhance my brand?" remember that the one who is stable, unmoving, same yesterday, today and forever, the God of all creation, is the one who says, "I can help you. Don't worry about the changes. Don't let it make you fearful. If you keep your eyes on Me, I'll be like the lighthouse in your life."

 

So, see what you need to do and yet know what is constant and stable in the midst of all these changes.

 

Let me pray with you. Almighty God. Bless everyone on this call. Give us all wisdom to know what we need to do to enhance our own personal brands. Give us the confidence to embrace change that is happening all around us and allow us to realize that You bring that stability into a world that is so quickly changing in so many ways. Help us to be confident in that thought that you are our lighthouse. In Jesus' name we pray. Amen.

 

•    Ashit Sood, "Qwerty soon to be replaced by Kalq keyboards." http://gadgetadda.com/qwerty-soon-to-be-replaced-by-kalq-keyboards-365/
•    Parmy Olson, Forbes news bites. http://www.forbes.com, talking about iWatch, YOUM brand & Google Glass.
•    Roger Schwarz, "The 'SandwichApproach' Undermines Your Feedback." http://blogs.hbr.org/cs/2013/04/the_sandwich_approach_undermin.html
•    Roger Shwarz, "How Unilateral Control Undermines Team Results & Relationships." http://www.schwarzassociates.com/no-rss/how-unilateral-control-undermines-team-results-and-relationships/
•    Roger Shwarz, "How You Think is How You Lead." http://www.schwarzassociates.com/commitment/how-you-think-is-how-you-lead/
•    Dorie Clark, "How To Enhance Your Personal Brand." http://www.forbes.com

Katharina A. von Sclhegel, "Be Still My Soul."

Wednesday, April 17, 2013

From A to B - That's the Point!


I've been enjoying reading a book that I picked up a couple of weeks ago by Vineet Nayar, "Employees First, Customers Second: Turning Conventional Management Upside Down." It's been great to read his thoughts on what has now come to be called the EFCS Principle; has worked in HCL and how other companies are following that and how having satisfied employees leads to customers also being satisfied. This turns around the old adage that said, "The Customer is always first or right!"

But what caught my attention in this book is this little analogy that he gives right at the beginning. One of the things he noticed with his children was that when they first got a pencil in their hands and realized the potential it had to make all kinds of lines and drawings, they would get all excited and keep on scribbling. What they scribbled did not make any sense, but the child was so happy to see all that he could do with a pencil. Yet, order came when they were able to introduce a Point A and a Point B and have the child connect those 2 points. When that happened, immediately the potential for more directed understood writings began to surface. Suddenly with points, alphabets and numbers could be formed. The potential to communicate began to come out of that initial chaos.

Wednesday, April 10, 2013

On Being Professional

I have spent this past month having many conversations with my younger daughter, who has just appeared for her 12th grade. We talked about what her interests were and what college she wanted to go to. Doing this, I had to rethink what it meant to be professionally qualified. What are the things that are essential to equip a person who is just starting out in a world where he/she is choosing something of interest and something that she has an aptitude for? It's been an interesting journey to have these conversations with her over this whole area.

Even beyond that, part of what we do at Corporate Capsules is to also go into corporate offices and give different talks to larger groups of people. We've really enjoyed doing that with companies both in Bangalore and Delhi. But what is interesting is the doors that have been opened for us to enter professional colleges, business schools, talk to students who are beginning their careers, see in them dreams and aspirations and the desire to excel in some of them and the desire to just get by in others.

Wednesday, April 3, 2013

Good Followers

I came into the office early this morning and was glancing through the Economic Times, looking to see if there was something that would trigger thoughts leading to what I could talk about. I came across a headline that caught my interest. It said, "Followers Are Future Leaders!" by Walter Vieira who has written a couple of books (The Winning Manager, Manager to CEO, World Passport for the Global Manager, etc). The caption caught my attention. We talk a lot about leadership but don't really talk about followership.

So I began to do a little research and came across an article written probably about 6 years back by Barbara Kellerman in Harvard Business Review entitled 'What Every Leader Needs to Know About Followers'. She starts by saying, "There's no leader without at least one follower – that's obvious." John Maxwell, in one of his books, says, "He who thinks he leads, but has no followers, is only taking a walk." I think that is attributed all the way back to Confucius.